You will be receiving a leaflet suggesting that you write to Danebridge Medical Practice to make a FORMAL COMPLAINT with some information on how to do that.
Complaints are only counted if they are sent through the official channel, which is by letter or email to the Practice with the heading "COMPLAINT".
You should write to: Gilly Davis, Patient Services Manager, Danebridge Medical Centre, 29 London Road, Northwich, Cheshire, CW9 5HR
It is important that you write NOW as the Danebridge application to close Sandiway will be re-examined at the CCG Primary Care Commissioning Committee meeting scheduled for 22nd July 2021. If you need some help with your letter, PRESS HERE to view a suggested template you might base it upon.
As we said last month Danebridge has reported that they have had ZERO COMPLAINTS from patients about their plan to close Sandiway Surgery.
Danebridge are ignoring our 800 signature petition; two public meetings attended by over 300 people; and your Patient Survey responses, all rejecting their plan.
Following the downgrading of Danebridge Practice in May 2019, the Care Quality Commission has re-inspected the Practice. The report is awaited.
We have written a Formal Complaint to the Care Quality Commission, to re-state the importance of Sandiway surgery in providing Primary Care close to home for all their patients. This has also been sent to Danebridge Practice and to the Cheshire Clinical Commissioning Group (CCG).
We have written to the Cheshire West and Chester Scrutiny Committee to ask them to examine the recent unsatisfactory Focus Group consultation and patient survey.
Parish Council Update:
The Parish Council have also sent a formal letter of complaint about the proposed closure to Danebridge Medical Practice, copying many influencial groups - PRESS HERE to view the content.
Sandiway Surgery Update: Focus Group & Survey Reports from Danebridge
The four focus groups held by Danebridge and the Clinical Commissioning Group have now been completed and reports on each session have been sent to patients who attended and have also been posted on the Danebridge website. Their observations were:
Danebridge has claimed that there have been NO COMPLAINTS (zero complaints) from patients about the proposed closure of the Surgery during the last year (see bottom of Session 3 report).
Have you complained about the closure plan and written to the surgery? If so, you might wish to remind them.
In parallel to these Focus Groups, a Survey of Danebridge patients was arranged by the Clinical Commissioning Group to gather a wider feedback on these topics during April and early May. Apparently 180 people responded to this survey and the results are made available below.